Cancellation and Change Policy

Cancellation and Change Policy

Cancellation and Change Policy

  1. Cancellation Policy

    • Guests can cancel free of charge up to 7 days before arrival.

    • Guests will be charged 100% of the total reservation amount if cancelled within 7 days prior to arrival.

    • Failure to arrive at the hotel will be treated as a No-Show and the entire fee will be charged.

  2. Additional Information

    • Children aged 0-4 stay free of charge if using existing beds.

    • Children aged 5-11 will be charged 200,000 VND/child/night if using existing beds.

    • Children aged 12 and above require an extra bed with a charge of 400,000 VND/child/night.

    • Our rooftop pool on the 19th floor is currently under renovation for enhancements. During this time, we regret to inform you that the rooftop pool will be temporarily closed. However, we have alternative arrangements in place for your convenience. Guests can still enjoy our pool located on the 3rd floor.

  3. Room Change and Check-Out Date Change Policy

    • In case guests wish to change their check-out date or room, please contact our Reservations department for assistance.

  4. Note:

    • We reserve the right to change terms, cancel policies at any time without prior notice.

    • We do not take responsibility for compensating damages, changing dates, room types, indirectly, coincidentally, or due to consequential or force majeure circumstances (natural disasters, war...).

  5. Contact Information If you need to cancel, change rooms, or change check-out dates, please contact us using the following information to speak with a member of our team:

Email: [email protected]