Refund Policy

Refund Policy

Refund Policy

This policy applies to cases where the guest has fully paid for the reservation.

  • We will assess and consider refunds based on objective conditions affecting the guest. Refunds will be processed on a case-by-case basis with varying refund rates.

  • Our team will formally notify guests of the refund decision via email.

  • Refunds will be processed within 21-30 business days depending on the banking institution.

  • Refund Method: To the bank account provided by the guest or the payment card used for booking.

  • Refund Fee: Free of charge.